Purchase throw rugs and an area rug for your home
Customer Satisfaction is our #1 goal. We stand behind every rug
we sell. Your satisfaction is completely guaranteed with our 15-Day Satisfaction
Warranty. If, for any reason you are not 100% satisfied with your purchase,
return it within 15 days and we will exchange it or refund the purchase price,
whichever you prefer. Personalized and custom-made items are, non-returnable,
unless there is damage or a defect in which case we will happily provide a
replacement of the item you ordered.
Shipping costs on all returns back to Quality Area Rugs.com warehouse are the
responsibility of the customer. We recommend that packages be sent back to us
with UPS or FedEx Ground or any other carrier that can track and insure it's
packages. Make sure to call or email us with the tracking number so that we can
track the package for you and issue credit immediately upon arrival. Please be
sure to completely wrap your returns in the original packaging or equivalent and
please DO NOT fold the rug(s). Items that have been soiled or damaged may be
refused or cause you to incur additional fees. We will not accept rugs that have
been visibly damaged or soiled. No refunds will be given after 15 days. *
Returning a rug is as EASY as 1, 2, 3!
1. Call us toll-free or email us for your Return Authorization Numbers, RA#.
2. Wrap the rug(s) securely in the original packaging or the equivalent. Be sure
to affix the RA# to the outside of the package.
3. Use the carrier of your choice to return the package(s) to the address below
unless you are instructed otherwise.
NOTES: Samples and catalogs may not be returned for credit. Custom sized rug
orders may not be returned for credit. Rug pads/cushions that have been cut or
trimmed may not be returned for credit.
* REMINDER: BEFORE RETURNING A RUG PLEASE CALL OR EMAIL FOR A RETURN
AUTHORIZATION NUMBER. MAKE SURE TO AFFIX THE RA# TO THE OUTSIDE OF THE PACKAGE.
RUGS RETURNED DAMAGED OR SOILED, WITHOUT A RETURN AUTHORIZATION NUMBER OR MORE
THAN 15 DAYS AFTER THE RA# WAS ISSUED MAY BE REFUSED OR INCUR A 20% SERVICE FEE.
The premier online retailer for quality machine made and hand
made area rugs.
We want to be your one stop source for area rugs.
Quality Area Rugs
822 sixth st
Norco Ca 92860
_____ Our Shipping Information _____
Contiguous United States
We ship UPS or FedEX ground service. Shipping to the contiguous United States is
FREE for all area rugs and pads. Delivery time is one to two weeks depending on
your geographical location.
Alaska and Hawaii
Orders shipped to Alaska incur an additional charge of $30 per package. Hawaiian
orders are charged $80 per package. We do not ship oversize rugs measuring 10' x
13' and over to either Alaska or Hawaii.
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Copyright quality area rugs 2003